Silver Spun Brand Solutions has partnered with the Asian Customer Engagement Forum for the 15th Global Customer Engagement Summit & Awards 2026, held on April 30, 2026, at The Westin Mumbai Garden City.
The summit and awards platform, recognised for celebrating excellence in marketing, media, digital innovation, and customer experience, received over 515 entries this year from across India, Sri Lanka, Nepal, Bangladesh, Dubai, Singapore, Malaysia, and Africa, marking one of its most competitive and diverse editions.
The awards were evaluated by a panel of global industry leaders, including Anjali Chugh, Haresh Nayak, Sujay Ray, and Sidharth Nandakumar, with the evaluation process designed to align with international standards.
Entries were assessed using a structured framework based on three key pillars—Concept, Execution, and Impact—ensuring campaigns were judged on both creativity and measurable business outcomes. The jury acknowledged the strength of the evaluation methodology.
Commenting on the partnership, Heeta Parikh, Founder and CEO of Silver Spun Brand Solutions, said, “Our collaboration with ACEF is rooted in a shared vision to recognise impactful, insight-driven marketing that delivers real business outcomes. Together, we aim to elevate industry standards and celebrate work that truly redefines customer engagement.”
Agnel D’souza, Project Director at the Asian Customer Engagement Forum (ACEF), said, “Partnering with Silver Spun Brand Solutions strengthens our commitment to building a globally credible platform that rewards both creativity and effectiveness. This collaboration will further amplify the reach and impact of the awards across markets.”
The summit brought together CMOs, marketing leaders, CX heads, digital transformation experts, agencies, and martech innovators. Key highlights included keynote sessions by Zahir Mirza and a panel discussion titled “Engagement as the New Growth Currency,” alongside networking opportunities for industry stakeholders.
The partnership between Silver Spun Brand Solutions and ACEF is positioned to strengthen industry benchmarks and highlight innovation in customer engagement across global markets.
